The Directorate General of Shipping and allied offices are Committed to fullfil the national and international obligations through administration of MS Act, 1958 and implementation of the international Conventions and Protocols so as to serve Indian Maritime in an efficient manner which would benefit the industry and the country as a whole and the maritime administration is Committed to render all services to the members of public through its allied offices as specified here under. The details of services indicated are those outlined in the MS Act, 1958 and international Conventions and services which are not included and demanded by the citizens are also being rendered on priority as and when asked for.
| Disposal of representations from the next of kin of the deceased seafarers. |
Within 15 working days from the date of receipt of applications subject to getting requisite details from the related parties. |
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| Settlement of balance wages to seamen |
01 day |
| Settlement of balance wages to deceased seamen's to the window or next of kin. |
30 days |
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| Redressal of Seamen's complaint regarding on Board working conditions i.e. drinking water, food, accommodation wages etc. |
02 days |
| Providing assistance to the families of seamen engaged on board through local government authorities to redress their grievances. |
07 days |
| Referring the sick off-article seamen to the St. George Hospital/Seamen clinic for free medical treatment. |
01 day |
| Settlement of wages dispute between seamen and ships owners under Section 132 of MS Act, 1958. |
30 days |
| Cancellation of CDCs of retired seamen on his request. |
03 days |
| Issue of service record to the retired seamen after the cancellation of CDC to take service benefits. |
01 day |
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| Seamen's death inquiry under Section 452 of MS Act, 1958. |
30 days |
| Disciplinary cases of seamen |
10 days |